Frequently Asked Questions


How do I pay for my order?

You can pay cash on delivery or bank transfer/bank deposit.

Paying cash on delivery:

  • Order your medicines normally through any of the two ways described above.
  • Upon delivery, simply give your payment to our rider.
How long does it take to process my order?

When your order is being processed, our pharmacist will verify your orders via SMS. We process orders from 9AM-6PM on weekdays. Orders made during that time are processed within the day. Orders made during the weekend or in the evenings are processed on the next working day.

For deliveries in Metro Manila, expect your medicines to arrive on the next working day after you confirm via SMS.

Can I modify my order?

To prevent miscommunications and minimize inaccuracies, orders are considered final upon checkout. For any revisions, please cancel your order by replying CANCEL ORDER to the verification SMS our pharmacist will send you and place your corrected order on

How do I cancel my order?

You may only cancel your order if it has not yet been shipped. Contact us at 0917 846 1677 to confirm the status of your order, then discuss the details of your order with our team. If your order can be cancelled, you will receive an order cancellation notification.

Can I order for someone else?

Definitely. If you want your medicines to be delivered straight to the person you’re ordering for, input his/her delivery address.

Is there a minimum order?

There's no minimum order for delivery.


Do I need a prescription to buy medicines?

Yes. Just like any pharmacy, we require a valid prescription that contains the following details: prescription date, patient’s name, prescriber’s name, and prescriber’s license number.

Over-the-counter medicines can be ordered without prescription. However, ethical medicines such as antibiotics require a prescription.

How do I send my prescription?

You can upload a picture or a scanned copy of your prescription on the website. You can also present the original copy of the prescription to our courier upon delivery of your order.

I can’t upload my prescription.

If you can’t upload your prescription, please inform our pharmacist upon order confirmation and present your prescription upon delivery of your order.


What are the areas covered for delivery? Is there a convenience fee?

We currently deliver within Metro Manila subject to a convenience fee of P200.

The convenience fee covers cost of packaging, pharmacist advice, and delivery.

Can I pick-up the medicines in the MedGrocer office?

Our operations are streamlined to give you a hassle-free delivery experience. Please use our delivery service for your convenience.

Can you have it delivered to my workplace?

MedGrocer can deliver within Metro Manila. Just indicate the complete delivery address when you order.

When will I receive my order?

We process orders from 9AM-6PM on weekdays. After placing your order on the website, our pharmacist will verify your order via SMS. Your order will be delivered within the next working day after you confirm via SMS. Orders placed during the weekend or in the evenings are processed on the next working day.

What if I'm not at home when the order arrives?

Your representative may present a copy of your ID, prescription (if applicable), other necessary documents (i.e. senior citizen or PWD ID), and payment to receive your order.

Discount and Promos

Do you honor senior citizen and PWD discounts?

Yes. If you are registered as a Senior Citizen or a Person With Disability with the government, you may avail of the SCPWD discount on your order. Please note that the discount only applies to a maximum of a month’s worth of prescription medicines. This applies only to medicines covered by relevant Philippine laws.

To avail of the discount, kindly upload your ID on the shopping cart page and enter SCPWD as the coupon code. Present the original copy of the ID upon delivery.

How do I avail of a discount or promotion?

Avail of the discount or promotion as you check out on the shopping cart page, where you will find an apply coupon box below the cart subtotal. Enter the coupon code inside the box and click “Submit“.

Unless otherwise stated, promotions are only for first-time users, are only for Metro Manila deliveries, and have daily redemption limits.

Can I use multiple discounts or promotions in one order?

You may only use one discount or promotion per order; you will only be able to apply one coupon code per transaction. Promotions cannot be used in conjunction with Senior Citizen or PWD discounts.


What is your return policy?

All products sold on MedGrocer are subject to quality checks by our purchasing, storage, assembly, and delivery teams. Please inspect your order upon delivery. If your medicines are damaged upon delivery, you may refuse to accept the medicines.

On a case-to-case basis, we can process requests to return or exchange the medicines within seven days upon delivery. Please make sure that you keep your delivery receipt and the medicines you want to return.

What medicines will you accept for returns?

We will replace damaged or wrongly dispensed medicines.

Can I return an item after seven days?

Any problems encountered seven days after the delivery may not be accommodated under our Return Policy. We highly encourage you to review and inspect your medicines upon delivery so that our courier could immediately facilitate the return, exchange, or refund request.

How long is the processing time for returns?

Returns are processed within two to three working days.


What information do you share?

Only our pharmacists processing your orders have access to your medical information to ensure your medicines are properly dispensed. If you are an employee of our partner company, your orders are shared with your employers as healthcare provider to process payments. We may use anonymized data for analytics to improve our services or collaborate with partners.

How do I contact the data privacy officer?

MedGrocer’s Data Privacy Officer provides support with any data privacy related questions, comments, concerns, or complaints. You may contact MedGrocer’s Data Privacy Officer through the following information:

MedGrocer 24F Centuria Medical Makati, Kalayaan cor. Salamanca St., Makati City
Contact Number: 02 8332 3768
Email address: